Since NeoDocto is offering non-tangible irrevocable digital goods delivered via Internet downloads, we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this before and after purchasing any item at our site.
Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 2 days from the order placing date. Otherwise, the product will be considered received and downloaded.
Non-delivery of the product
If you purchased the course through a third party vendor, unfortunately, we cannot process your refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund for you. Please contact the third party vendor directly to request a refund.